policies

Shipping

All shipments are handled by FEDEX.

Express orders that are placed before 3pm EST will be shipped same day. Any express order that are placed after 3pm EST will be shipped the next business day.  

Ground and International orders will ship same day or next business day. International orders will be shipped by FEDEX Express and it takes 2-3 days to reach anywhere in the world.

Signature upon delivery is not required, therefore KIINI LLC is not responsible for any lost or stolen packages.

We do not process or ship orders on Saturday, Sundays or holidays.

 

Shipment Notification

Customer will receive an email confirmation with a link to view tracking information once your order has shipped. In the case that the courier makes 3 delivery attempts, couldn't reach the customer and has returned the package and the customer requests re-shipment of the item, the customer will be responsible for the re-shipping cost. 

Once the order has shipped and the tracking number is sent to the customer, it is the customers' responsibility to track and receive the package and change address if needed. If a package could not be delivered to the customer due to customers fault ( i.e. incorrect address/ not picked up at Fedex facilities, international tax/duty not paid) and sent back to KIINI, we will reach out to the customer via e-mail with the option of resending the package on customers expense or cancel the order. In the case of cancellation only the balance after deduction of shipping costs will be refunded. If the customer doesn't respond to the email, after 1 week the order will be cancelled and refund will apply the same way described. 

 

Return and Exchange Policy

Currently we do not accept returns. Exchanges can be made for a different size, only. No international returns or exchanges are accepted. 

 

Exchanges within U.S.

KIINI will gladly accept swimsuits for a size exchange of any regularly priced, unwashed, unworn (no deodorant, perfume, make-up stains, etc.), and unused merchandise within 3 days of receiving the merchandise and for one time only

Items returned to us in a non-sellable condition, will not be exchanged and may be sent back to you.

All exchanges are subject to availability. 

Here is step by step for an exchange:

1. E-mail info@kiini.com within 3 days of receiving the merchandise and specify what size you'd like to exchange your item to.

2. We'll get back to you in 1-2 business days with the instructions on where to send your bikini for an exchange. The return cost of the item will be at customers expense but KIINI will cover the shipping of the new item. 

Note: We strongly recommend you obtain delivery confirmation or some other appropriate method to track your exchange. We are not responsible for lost or misdirected exchanges if you do not have proof of shipping and tracking.

If a new order is placed for a different size and the original item is returned we can process a refund on the original item however there will be a 15 USD re-stocking fee.

International Shipping Terms and Conditions

Items in your order that are designated for shipment to countries outside of the U.S. may be subject to taxes, brokerage fees, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Import Fees may include the following charges:

Duties

The amount charged by the country for an individual item

Freight

Transportation costs incurred by the carrier

Insurance

The amount for insuring the package

Taxes

The Value Added Tax (VAT) charged by the country

Brokerage

The amount charged by the broker to clear customs

Disbursement

The amount the carrier charges to disburse the costs to the country

Other Fee(s)

The transaction fee and any additional costs that may be incurred (e.g., rural-area charges, extra fees for a particular country, etc.)

If you refuse a shipment from KIINI or a shipment is undeliverable, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to KIINI. This amount will be deducted from your merchandise refund

Currently we do not offer international returns or exchanges.

 

Damaged Products & Shipping Errors

All items are inspected during manufacturing and before it is shipped to the customer. 

In the event that we processed your order incorrectly, or you received a damaged or defective item, we will gladly replace or take back the merchandise for a full refund at our expense.

 

Note that we do not take responsibility for damaged items purchased through third party retailers or merchandise that are already worn.

Please contact Customer Service via email at info@kiini.com.

Changes to the order and cancellation

No changes in the order or cancellations can be made once the order is placed.