policies

RETURN AND EXCHANGE POLICY

Currently KIINI does not accept domestic or international returns. 

Items purchased and shipped within the U.S. can be exchanged for a different size and color only (merchandise of an equal value).  These exchanges are subject to availability

 

EXCHANGES OR 'RETURN FOR STORE CREDIT' WITHIN U.S.

KIINI will gladly accept swimsuits for a size/color exchange of any regularly priced, unwashed, unworn (no deodorant, perfume, make-up stains, etc.), and unused merchandise within 7 days of receiving the merchandise and for one time only. 

  • All exchanges are subject to availability. 
  • We process exchanges for items of equal value only.
  • Items returned to us in a non-sellable condition, will not be exchanged and will be sent back to you.
  • The return cost of the item will be at customers expense but KIINI will cover the shipping of the new item. 

E-mail orders@kiini.com within 7 days of receiving the merchandise. We'll get back to you with the instructions on where to send your bikini for an exchange.

Alternatively upon return of the item we can send you a store credit / gift card for the amount of the returned item. 

SHIPPING

KIINI now offers free ground shipping for all orders placed in the US—these orders may be shipped USPS or FedEx Ground.

All express and international orders will be shipped FedEx Express.

Signature is required for packages delivered in New York City and for all orders exceeding $200. If you have specified a recipient other than yourself for delivery purposes, you also accept that acceptance of delivery by the third party as sufficient proof of delivery and fulfillment by KIINI.com.

  • Express orders placed before 2pm EST will be shipped same day.
  • Express orders placed after 2pm EST will be shipped same or next business day.  
  • Ground and International orders will ship same day or next business day.
  • International orders will be shipped by FedEx Express and it takes 2-4 days to reach anywhere in the World.
  • We do not process or ship orders on Saturdays, Sundays or holidays.
  • Please note that FEDEX cannot deliver to P.O. Boxes or APO/FPO addresses.

FedEx delivery days and times vary by service type:

  • FedEx Ground: Monday through Friday, 8am to 7pm
  • FedEx Express: Monday through Friday, 8 a.m. to 7pm
  • FedEx Home Delivery: Tuesday through Friday, 9am to 8pm; Saturday, 9am to 3pm.

 

INTERNATIONAL SHIPPING TERMS AND CONDITIONS

Items in your order that are designated for shipment to countries outside of the U.S. may be subject to taxes, brokerage fees, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Import Fees may include the following charges:

DUTIES: The amount charged by the country for an individual item

FREIGHT: Transportation costs incurred by the carrier

INSURANCE: The amount for insuring the package

TAXES: The Value Added Tax (VAT) charged by the country

BROKERAGE: The amount charged by the broker to clear customs

DISBURSEMENT: The amount the carrier charges to disburse the costs to the country

OTHER FEE(S): The transaction fee and any additional costs that may be incurred (e.g., rural-area charges, extra fees for a particular country, etc.)

PACKAGE REFUSAL AT THE CUSTOMS

If the shipment is refused, the package is undeliverable, or the Import Fees are not paid, you will be responsible for the original shipping charges as well as the cost of returning the package to KIINI. Upon receipt of the package we will issue a store credit for the amount of the merchandise minus the shipping charges. 

 

SHIPMENT NOTIFICATION

Customer will receive an email confirmation with a link to view tracking information once your order has shipped. The courier will make 3 delivery attempts. If the customer cannot be reached and the package is returned, the customer will be responsible for the re-shipping costs. 

 

DAMAGED PRODUCTS & SHIPPING ERRORS

All items are inspected during manufacturing and before it is shipped to the customer. 

In the event that we processed your order incorrectly, or you received a damaged or defective item, we will gladly replace or take back the merchandise for a full refund at our expense.

Note that we do not take responsibility for damaged items purchased through third party retailers or merchandise that are already worn.

Please contact Customer Service via email at info@kiini.com.

 

CHANGES TO THE ORDER AND CANCELLATION

No changes in the order or cancellations can be made once the order is placed. 

 

SALE

All sale items are final sale.